Abnormality view in Opter Driver

The driver can register deviations in Opter Driver at the time of POD registration, scanning, or directly when they are detected by selecting Deviations in the menu in the detail view. You can customise the view that opens, the deviation view.

In Opter Driver (classic) for Android, the deviation view looks like this.

Preventing drivers from recording deviations

If you want drivers to be able to see existing deviations and add new ones, you don't need to do anything. It is standard. However, if drivers should not be able to see existing deviations or add new ones, set the Mobile data settings DamagesPermission to "false". Then the menu item Deviations is completely hidden in both the detail view and the POD view.

If you want drivers to be able to see existing deviations, but not add new ones, set the Mobile data settings AddNewDamagePermission to "false". This will display the menu item Deviations, allowing drivers to view existing deviations on the order, but not to add new ones.

It is not possible to delete deviations in Opter Driver. It must be done in the Order reception.

For more information on how to set up Mobile data settings, see Mobile data settings (window).

Desired features of the app	What settings need to be made?
Adding deviations See existing deviations	Available in mobile device = on the deviation types that can be used in Opter Driver.
Adding deviations See existing deviations	This combination is not possible as the driver can always see existing deviations if the menu item is displayed. It is not possible to deactivate only that option.
Adding deviations See existing deviations	Available in mobile device = on the deviation types to be displayed in Opter Driver. AddNewDamagePermission = "false".
Adding deviations See existing deviations	DamagesPermission = "false". The menu item Deviations is not displayed at all in the detail view and POD view.

Customise the deviation view

When a driver selects Deviations from the menu, one of the following happens:

• If there are deviations registered on the shipment, a view opens where drivers can see existing deviations and register new ones.

  

• If there are no deviations on the shipment, the deviation view opens directly, where the driver can register a new deviation. You can also register deviations in the POD view.

Setting which fields are to be displayed

By default, all fields are displayed in the app. Event is displayed when the driver selects a deviation type that has events associated with it, and Reason is displayed when the driver selects a deviation event that has causes associated with it.

It is always mandatory to specify a deviation type when registering a deviation, so the field Type cannot be hidden. Other fields can be hidden by setting the following Mobile data settings to "false":

• Event: DAM_DAE_IdPermission.

• Reason: DAM_DAR_IdPermission.

• Comment: DAM_CommentPermission.

• Image: DAM_DEA_IdPermission.

For information on how to set up mobile data settings, see Mobile data settings (window).

Renaming fields

To rename the fields, enter a new name for the following Mobile data settings

• Type: DAM_DAT_IdName (for example "deviation type")

• Event: DAM_DAE_IdName (for example "deviation event")

• Reason: DAM_DAR_IdName (for example "deviation reason")

• Comment: DAM_CommentName (e.g. "Deviation comment").

• Image: DAM_DEA_IdName (e.g. "Deviation image").

For information on how to set up mobile data settings, see Mobile data settings (window).

Optional and mandatory types/events/causes

You set which deviation types, deviation events and deviation reasons can be selected in Opter Driver by selecting Available in mobile device in the respective register under Settings > Deviations.

There you can also set the mandatory selection of deviation event and deviation reason.

• If it is mandatory to enter a deviation event for a deviation type, select Force deviation event in the Deviation types window.

• If it is mandatory to enter a deviation reason for a deviation event, select Force deviation reason in the Deviation events window.

Troubleshooting

See also

• Mandatory deviation in case of delay

• Mobile data settings (window)

• Setting how changes made in Opter Driver are approved

• Deviations

• Deviation types (window)

• Deviation events (window)

• Deviation reasons (window)