Mandatory reason and comment for delay in Opter Driver

If a driver sets the status of a shipment to unloaded or performs a delivery scan later than the last possible delivery time specified on the order, the delivery is considered to be late. This only applies to delivery to the recipient, not to the terminal.

You can choose whether the driver has to give the reason for the delay and a comment in case of delayed delivery. You can also make exceptions to the general setting for certain customers.

If the reason for delay and delay comment must be specified, the following happens in the different variants of Opter Driver:

In Opter Driver for iOS, a drop-down box appears in the POD view where the driver has to select the reason for the delay (1) and a field where the driver has to write a comment (2). The drop-down list is highlighted in yellow (mandatory) and turns green when the driver has selected the reason for delay.
In Opter Driver for Android, the option Delay reason appears when the driver changes the status to Delivered. The option Delay reason is highlighted in yellow (mandatory) and turns green when the driver has selected the delay reason and delay comment.

It is not possible to save the status change until the delay reason and comment have been entered.

Conditions

A reason for delay can be, for example, "traffic chaos" or "vehicle not working". In the Delay reasons window, you can create different reasons for delays, which can then be selected in a drop-down list in Opter Driver and in the order reception in the Times (deadlines) section. More information is available in Delay reasons, window.

Planera

The steps below provide detailed instructions, but first choose the scenario that best suits your organisation:

Drivers shall indicate the reason for delay and comment for one or a few customers.

Set App.ForceDelayReasonOnDelay to "False" (default) and tick the checkbox Force reason and comment if delayed delivery for those customers we want the driver to enter the delay reason and comment.
Drivers shall indicate the reason for delay and comment for all customers.

Set App.ForceDelayReasonOnDelay to "True".
Drivers shall indicate the reason for delay and comment for all customers except one or a few customers.

Set App.ForceDelayReasonOnDelay to "True" and untick the checkbox Force reason and comment if delayed delivery for those customers where the driver should not be able to enter the delay reason and comment.

Step 1: Set if reason for delay and delay comment should be indicated

Select whether it should be mandatory for drivers to indicate the reason for delay and comment on delayed delivery. To set what should apply generally to customers, do the following:

In Opter, click on Settings > Mobile data > Settings mobile data.
Click on an empty row in the Name column and then on the down arrow in the row being added.
For example, select App.ForceDelayReasonOnDelay from the list. Enter “True” or “False” in the Value column as follows:
- “True”: Drivers must indicate the reason for delay and delay comment in case of delayed delivery.
- ”False” (default): Drivers cannot give any reason and comment for the delay.
Click on Save.

More information is available in Mobile data settings (window).

Step 2: Making exceptions for certain customers

If you want to exclude some customers from the general setting in the step above, do this:

Click on Register > Customers. In the list on the left, select for which customer you want to make the setting.
Click on the Dispatching tab.
Use the Force reason and comment if delayed delivery checkbox in the Alternative for Opter Driver box to select what should apply to the customer. The checkbox Force reason and comment if delayed delivery can be set in one of the following ways:
- : Drivers must give reason and comment for delay in case of delayed delivery.
  
  This setting replaces the one defined in App.ForceDelayReasonOnDelay for the customer that has been selected.
- : Drivers cannot give any reason and comment for the delay.
  
  This setting replaces the one defined in App.ForceDelayReasonOnDelay for the customer that has been selected.
- : (Standard.) The mobile data setting App.ForceDelayReasonOnDelay is followed for the customer you selected.
Note:
The mobile data server may need to be restarted for this setting to take effect. Contact for more information.
Click on to save all changes.

Step 3: Require authorisation in the traffic management

Choose whether or not the delay reason and comment need to be authorised in the traffic management, by following these steps:

Click on Settings > Mobile data > Shipment Change Elements.
Select Delay Reason in the list on the left and set the checkbox Require Approval as follows:
- Tick the box if the reason for delay has to be authorised in the traffic management.
- Uncheck the box if the reason for delay does not need to be authorised in the traffic management.
Click on to save all changes.
Select Delay comment in the list on the left and set the checkbox Require Approval as follows:
- Tick the box if the delay comment has to be approved in the traffic management.
- Uncheck the box if the delay comment does not need to be authorised in the traffic management.
Click on to save all changes.

Step 4: App users must log out

Users who are logged into Opter Driver when the changes are saved in Opter must log out and then log back into the app to see the changes.

Troubleshooting

If it doesn't work properly in case of late delivery, you can check the following, for example

Check the settings in the window Delay reasons. If the checkbox Available in mobile device is unticked for all delay reasons, drivers will never be able to enter any delay reason in Opter Driver.
If the settings do not seem to take effect, you can ask support to restart your mobile data server. Contact for more information.
Only delivery to the recipient can be considered as a delayed delivery, not delivery to the terminal.