Delay reasons, window

Settings > Delay reasons

If a driver sets the status of a shipment to unloaded or performs a delivery scan later than the last possible delivery time specified on the order, the delivery is considered to be late.

It can be set whether the driver has to give the reason for the delay and a comment in the event of a delivery delay. It is also possible to make exceptions to the general setting for certain customers. For instructions, see Reason and comment mandatory in Opter Driver in the event of a delay.

In the Delay reasons window, different reasons for delays can be created, which can then be selected in a drop-down list in Opter Driver and in order reception in the Times (deadlines) section.

Function	Explanation
Name	The name of the reason. Displayed in the list on the left of the window. Appears in a drop-down list in Opter Driver, in which the driver selects the reason for the delay. Also shown in the Delay reason drop-down menu in the Times (deadlines) section of order reception. (If the Times (deadlines) section is not displayed in order reception, it can be added. For more information, see Arranging the sections in order reception).
Description	Free text field for internal notes. The description is not displayed anywhere else but here.
Acceptable delay	Select this checkbox if orders with this reason for delay are not to be considered as being delayed in Opter. They will then, for example, not appear in the search results if a search for delayed orders is performed.
Available in mobile device	Select this checkbox if it should be possible to select the reason for a delay being registered in Opter Driver.