Delay reasons (window)

Last updated: 8 April 2024

Settings > Delay reasons

If a driver sets the status of a shipment to unloaded or performs a delivery scan later than the last possible delivery time specified on the order, the delivery is considered to be late.

Here you can create various reasons for delays, which can then be selected from a drop-down list in Opter Driver, and under Times (deadlines) in the order reception module.

You can set whether the driver must provide a reason for the delay and a comment in the event of a delayed delivery.

Function	Explanation
Name	The name of the reason. Shown in Opter Driver when a driver selects the reason for a delay. Also shown in the Delay reason drop-down list under Times (deadlines) in order reception.
Description	Free text field for internal notes. The description is not displayed anywhere else but here.
Acceptable delay	Select if orders with this reason for delay are not to be considered as being delayed in Opter. They will then, for example, not appear in the search results if a search for delayed orders is performed in order check.
Available in mobile device	Select if it should be possible to select this reason when a delay is registered in Opter Driver.

See also

• Organising the groups in Order reception

• Managing delays in Opter Driver