Last updated: 23.02.2023

Messages (window)

Settings > Messages

In this Price item

The Messages window contains a number of predefined notifications and shipping documents. The notifications and shipping documents are then linked to reports, which are templates containing text and layout. The reports can retrieve order-specific information from the system, such as estimated delivery times from a route optimisation.

The notifications are grouped into notification groups that you select for your customers in the customer registry ( Details tab). We recommend that you have as few notification groups as possible, as this will be easier to maintain.

General

Name: Name of the notification group.

The table contains a list of the notifications that can be sent from the system and the shipping documents that can be created. The notifications are linked to reports (templates) by selecting a report in the Report column.

Column

Description
Message

The notifications and shipping documents that can be created in the system. The notifications and shipping documents sent/created for specific events. You determine the content of the notifications/shipping documents by editing the reports linked to them.
Report

The report (template) to be used for the notification/shipping document. The types of reports that can be selected depend on whether the report is being linked to a notification or a shipping document. If you select [None] in this column, no notifications or shipping documents are created for the events that generate the notification/shipping document.

Opens the report in the report editor where it can be edited. The icon is dimmed if no report has been selected for the notification/shipping document. If there is no report that you want to use, create a new one in Settings > Reports. For more information, see Creating reports for notifications.

Notifications and shipping documents

The table below shows the default reports for the different notifications/shipping documents and the types of reports that can be selected for them. If you create a new report and want to be able to select it for a specific notification/shipping document, the new report must be of the type specified below.

The notifications are sent automatically to customers/receivers who have a notifications subscription for the different notifications (see Sending notifications automatically). You can also send notifications manually (see Sending notifications manually from order reception and Sending notifications manually from dispatch and order check).

Notification/shipping document

Description

Departure scan at last terminal (email)

Departure scan at last terminal (SMS)

Notifies that the order has departed from the last terminal for delivery to the receiver.

Default report: [None]

Report type: Text or HTML

Notification (email)

Notification (SMS)

Notifies that the order has a new status.

Default report: Notification status, email (English)/Notification status, SMS (English)

Report type: Text or HTML

Checklist notification (email)

Checklist notification (SMS)

Notifies that a checklist on the order has been answered.

Default report: [None]

Report type: Text or HTML
Notification vehicle movement (email)

Provides notification that a vehicle has arrived at or departed from a terminal.

This notification is always sent by email, first to the customer reference on the order and then to the customer.

Default report: [None]

Report type: Text or HTML

Notification terminal (email)

Notification terminal (SMS)

Default report: Notification terminal, email (English)/Notification terminal, SMS (English)

Report type: Text or HTML

Deny Internet order (email)

Deny Internet order (SMS)

Default report: Notification non-approved internet order, email (English)/[None]

Report type: Text or HTML

Deviation (email)

Deviation (SMS)

Provides notification that a deviation has been registered on the order.

Default report: Notification damage, email (English)/Notification damage, SMS (English)

Report type: Text or HTML
Daily confirmation (email)

Default report: Daily confirmation (English)

Report type: Normal
Package label

Default report: Package label (English)

Report type: Normal + Package label checkbox selected
Freight bill

Default report: CMR (German + English)

Report type: Normal + Freight bill checkbox selected
Freight bill (Internet)

Default report: CMR (German + English)

Report type: Normal + Freight bill checkbox selected
Checklist freight bill

Default report: [None]

Report type: Normal + Freight bill checkbox selected
Freight bill trip

Default report: [None]

Report type: Normal + Freight bill checkbox selected

Advance notification estimated time (email)

Advance notification estimated time (SMS)

Default report: [None]

Report type: Text or HTML

Advance notification change date (email)

Advance notification change date (SMS)

Default report: [None]

Report type: Text or HTML

Advance notification information (email)

Advance notification information (SMS)

Default report: Notification status, email (English)/[None]

Report type: Text or HTML

Advance notification delivery slot (email)

Advance notification time slot (SMS)

Default report: [None]

Report type: Text or HTML

First scan (email)

First scan (SMS)

Provides notification that the order has been scanned for the first time, for example when it is picked up from the sender or at a terminal.

Default report: [None]

Report type: Text or HTML

First scan at last terminal (email)

First scan at last terminal (SMS)

Provides notification that the order has arrived at the last terminal prior to delivery to the receiver.

Default report: [None]

Report type: Text or HTML
Approve Internet order (email)

Default report: Notification approved internet order, email (English)

Report type: Text or HTML

POD (email)

POD (SMS)

Provides notification that a proof of delivery has been created on the order.

Default report: Notification POD, email (English)/Notification POD, SMS (English)

Report type: Text or HTML

Route optimised (email)

Route optimised (SMS)

Provides notification that route optimisation has been carried out on the order, i.e. when there is a date and time interval within which the delivery will take place.

Default report: [None]

Report type: Text or HTML
Subcontractor notification

Default report: Shipment to subcontractor, email (English)

Report type: Text or HTML

Exceptions

Use this tab to specify that a specific report should be used, instead of the one specified on the General tab, if the order generating the notification or the shipping document has a specific service.

Function

Explanation
Filter

Filters the list to display the exceptions you have made for a particular service.
Add a row for each message

Adds a row to the table for each notification and shipping document in the message group.

If there are already rows for some notifications or freight documents, these are not overwritten, and duplicates are not added for those rows.
Service type

Select the service on which you want to use a different report.
Message

Select the notification or shipping document in the message group for which you want to make an exception.
Report

Select which report to send instead. If you do not want to select an existing report, you can create a new one.

See also