Sending notifications manually from order reception

Notifications for informing customers, customer references, senders, receivers and others about a particular event in the order can be sent out manually. This is done at Notifications in the order reception area. There, the notifications for which the customer has cancellation subscriptions are already listed. You can send out one of those notifications manually whenever you want, or create a completely new notification subscription that applies only to this order. The Sent column shows whether the notification has been sent out before.

For more information, see (ordermottagningen).

Tip

Notifications can be sent to the receiver manually from dispatch and order check as well. For more information, see Sending notifications manually from dispatch and order check.

How to send a notification from the order reception:

Go to the section Notifications.
First select a category and then one, several or all events for that category. You can only choose one category for each notification subscription, but several different events for the category you have chosen.
Example
If you want to send notifications to a recipient for three different status changes, and also if any discrepancy is registered on the order, create two different notification subscriptions. On one, select the Status event category and then select the three statuses in the Event column. On the second, select the Deviation event category. In the column Event, [All] is already preselected.
When you select the category, a message is automatically selected (and therefore a report if you have entered it in the Messages window), but you can select another report in the Report column.
Select whether the notification should be sent as an email or SMS in the Method column.
To send notifications via SMS, you must have a Pixie account. For more information, see Activating the Pixie SMS service. If you select SMS as the method, you cannot attach freight bills or package labels to the notification.
Select Notification receiver and Email/phone number based on the following:
- Manual: Enter the e-mail address or telephone number in the column Email/phone number.
- Customer (1)/Reference (2)/Sender (3)/Receiver (4): The e-mail address or telephone number is taken from the order reception or customer register.
Click on Send in the Send manually column.

Tip

To delete a notification, highlight the entire line and press Delete on your keyboard.