Require deviation for POD registration in Opter Driver for iOS

It can be made mandatory for the driver to add a deviation when a POD of a certain type is registered for a shipment. For example, there may be a specific POD type for failed delivery for which a deviation is always required. A specific deviation type, event and reason can also be set up to be pre-filled in the app when the deviation is registered.

Note:

This setting only applies when the proof of delivery is registered in Opter Driver for iOS, not when it is registered in Opter Terminal, dispatch or order reception.

Conditions

Check that the mobile data settings DamagesPermission and AddNewDamagePermission are set as you wish:

For the driver to be able to see deviations already on the assignment, DamagesPermission must be set to "True" (default), and then the following applies:

If AddNewDamagePermission is set to "True" (default), the option Deviations is displayed in the POD view and on the menu in the detail view, and the driver can add deviations himself.
If AddNewDamagePermission is set to "False", drivers can see existing deviations, but cannot add new deviations. The menu item Deviations is only displayed if there are any deviations on the assignment, and then only on the menu in the detail view, but not in the POD view.

For more information, see Mobile data settings (window).

Step 1: Define the POD types that require a deviation

Click on Settings > Proof of Delivery (POD) > Proof of delivery types and select the POD type (e.g. “failed delivery”) for which deviations are required in the list on the left. Then select the Deviation mandatory checkbox.

Step 2: Enter the preselected deviation type, event and reason (optional)

Select the values to be pre-filled in the app from the Deviation type, Deviation event and Deviation reason drop-down lists. Click on to save all changes.

When the driver taps Deviation in the app, the fields are pre-filled with the “failed delivery” deviation type, for example.

Step 3: App users must log out

Users who are logged into Opter Driver when the changes are saved in Opter must log out and then log back into the app to see the changes.