Last updated: 2024-06-11

Applies from: 2022.11.00 and later, Opter Driver for iOS and Opter Driver Labs for Android 2.4.7 and later

Register proof of delivery (POD) in Opter Driver for iOS

When you change the status of an assignment, you may need to register a proof of delivery. You can also choose to register a proof of delivery yourself by clicking on the menu item Proof of delivery or the proof of delivery type name, for example Nobody home.

Depending on the settings made by your dispatcher or system administrator, the app works differently when registering proof of delivery. For example, this is what it could look like, see the picture below.

In the image above, select the type of proof of delivery (1), enter the consignee's name (2), add the signature (3), remark (4), possible comment (5), picture (6), discrepancy (7), possible items (8) and loose items (9), and then save the proof of delivery (10).

In the image above, the SCAN button appears in the Comment field (5), this means that you can or must scan in a comment (for example, scan a waybill). The field Add image (6) is yellow, it means you need to add an image. The button Deviation (7) is yellow, it means that you have to add a deviation. The buttons Price item (8) and Loose items (9) are grey, this means that you can add items and loose items if you want, but you don't have to. The Save button (10) is greyed out, meaning that you cannot save the proof of delivery until you have filled in all the mandatory information.

Registering a proof of delivery

On the page Proof of delivery you can get the opportunity or be obliged to do in the following:

• Check the consignment note number.

  If the Check freight bill number field is pre-filled, compare the consignment note number in the app with the one on the parcel or consignment note, and make sure it matches.

  If the consignment note number is incorrect or not pre-filled, enter the consignment note number manually in the field or scan it. If you want to scan, press the SCAN button and scan the number on the parcel or waybill. When you are satisfied with your scan, press the SCAN button again. For more information, see Checking the freight bill number in Opter Driver for iOS.

• Answer the checklist questions.

  If there are questions on the mission, you must answer them. For example, if the delivery is a new washing machine, the questions could be "Have you installed the new washing machine?" and "Have you taken the old washing machine for recycling?".

  Answer the questions by clicking on Yes (1) or No (2), or type in your answer (3).

  

  Green colour at the question (4) means that you have done everything necessary, but if you want, you can change your answer to the question until you press Save at the bottom of the page. The yellow colour of the question (5) means that you must answer the question before you can save the proof of delivery.

• Choose the type of proof of delivery, for example Delivered, Nobody home or New address.

• Enter the name of the recipient.

• To add a signature, tap Add signature and have the recipient write their signature on the screen using their finger or a pen designed for screens. Then tap Save signature.

  Tip

  If you want to remove a signature that has gone wrong, go to Clear. Then the recipient can write their signature again.

• To add a remark, go to Other information and enter the remark.

• Add a comment.

  You can add a comment in one of the following ways:

  • If the field Comment says SCAN, you can or must scan the comment (for example, scan a barcode).

    To scan the comment, press the SCAN button and then scan a barcode, for example. When you are satisfied with your scan, press the SCAN button again.

    Tip

    If you want to delete an incorrect scan, press the SCAN button again and scan the correct comment, the previous comment will be replaced by the new comment.

  • If the field does not say SCAN, you can click on Space for further comments and enter your comment.

• Indicate the reason for the delay and comment on the delay.

  If the drop-down list Select reason for delay appears, you must select a reason for delay, and enter a delay comment in the field Comment.

• Adding an image.

  If the Add image field is yellow, it means you need to add an image.

  Choose whether to add an image you already have on your mobile device (1) or take a new image (2). For more information, see Adding images in Opter Driver for iOS.

  

  Tip

  You can only attach one image to a proof of delivery. If you want to attach several images to the assignment, you can do so in the menu in the details view. For more information, see Adding images in Opter Driver for iOS.

• Record anomalies.

  Press the button Deviations to register a new anomaly. Select Type (anomaly type), and optionally Event, Reason, write a comment and add images. Some fields may be mandatory, depending on the settings applied by your dispatcher.

  Note:

  Once Save has been tapped, it is no longer possible to change the deviation in the app.

  If a picture is added, it will be displayed at the bottom of the detail view, under Attached files. For more information, see Adding images in Opter Driver for iOS.

  The colour of the Deviations button can be grey, yellow or green as follows:

  • Grey means you don't have to do anything, but you can register anomalies if you want.

  • Yellow means you need to register a discrepancy.

  • Green means you have done all that is needed, but if you want you can add new deviations.

• Record loose items.

  Click on the button Loose items to register new and modify existing loose items. Tap Save when finished.

  The colour of the Loose items button can be grey, yellow or green as follows:

  • Grey means that no loose items are registered. You don't have to do anything, but you can register loose items if you wish.

  • Yellow means that there are loose items registered and you must indicate the number.

    For example, if you deliver an order where there is 1 pallet and 4 straps registered at the start, you must register how many pallets and straps there are at the end of the transport.

  • Green means you have done all that is needed, but if you want, you can add new and modify existing loose items.

• Add items, for example if you perform any extra service in connection with the delivery.

  If the Price item button is yellow, it means that you need to add an article. If the button is grey, adding articles is optional.

• Make changes to the assignments, for example if the number of parcels or the driving time is not correct. If the Changes button appears, you can make changes. Press the button Changes, make your changes and press Save in the top right corner when you are done. (However, the changes will not be saved until you complete the entire proof of delivery and click on Save at the bottom of the proof of delivery page.)

  For more detailed instructions, see Making changes to orders in Opter Driver for iOS.

  

Once you have filled in everything you need to fill in and everything you want to fill in, click on Save. The proof of delivery is saved, and the time and place of delivery are automatically recorded in the system.

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