Attaching files in order reception

Last updated: 25 May 2026

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You can attach files to an order in the order reception, either by dragging and dropping files and emails into the Attachments group or by browsing for files. You can also drag and drop files from the Attachments group in the order reception to the Desktop or File Explorer on your computer, or into an email in Outlook.

This is how to add a file to an order in order reception:

  1. Open the order and go to the tab where group Attachments is located. If the group doesn't exist, you can add it; see Organising the groups in Order reception.

  2. Select one of the following:

    You can drag and drop files and emails into the Attachments group in the order reception as follows:

    • It is possible to drag and drop files from the Desktop, Explorer and other locations. Permitted file formats in this case are PDF, BMP, JPG, GIF, PNG, TIF and MSG.

    • It is possible to drag and drop emails from Outlook. Emails are saved as MSG files in Opter.

      If the email has attachments, they are saved as separate files in Opter. Permitted file formats for files attached to emails are:

      • Images: JPG, GIF, PCT (PICT), PNG and TIF.

      • Microsoft Office files (PowerPoint, Word and Excel files): PPT, PPTX, DOC, DOCX, XLS and XLSX.

      • Video: QT, MP4 and XMS.

      • Audio: M4A, MPEG3, AAC and WAV.

      • PDF, ZIP, SQL and many more. For information about unsupported file formats, see support.microsoft.com.

      The maximum size of the files that can be attached varies between 10 and 20 MB. For more information, see support.microsoft.com.

      If an email does not need to be saved in Opter, but the files attached to the email are to be saved, just the attachments can be dragged and dropped directly from the email.

    The picture shows how to attach an email from Outlook to an order in order reception using the drag and drop function. The email has two attachments, a PNG file and a PDF file.

    Click New in the Attachments group, browse to the file you want to attach, and click Open. The file is added to the list of files. Only files in PDF, BMP, JPG, GIF, PNG and TIF formats are displayed when browsing, as only files in these formats can be attached in this way.

  3. Click on Save to save all changes.

    On the right-hand side of the group Attachments, you can rename the files, select a file category, and more. More information, such as how to copy the file to another order and how to remove an attachment, is available in Attachments (order reception).

The picture shows where in the window the above steps are performed.

See also