Last updated: 01.08.2024
Deviations (order reception)
Order > Order reception
In this Price item
Here the deviations are shown on the order. A deviation can be registered on one or more packages. You can see which package a particular deviation applies to on the tab Packages.
You can edit a registered deviation and create new deviations. For more information, see Registering deviations in order reception.
If the group is not displayed or if you want it in a different place in the Order reception, you can set it up. For more information, see Organising the groups in Order reception.
| Function | Description |
|---|---|
| New |
Adds a new deviation to the order. |
| Delete |
Deletes the selected deviation from the order. |
| Type |
Shows the deviation type. |
| Event |
Shows the deviation event. |
| Reason |
Shows the deviation reason. |
| Date |
Shows the date and time when the deviation was created. |
| Created by vehicle |
Shows which vehicle was logged in when the deviation was created. |
| Created by employee | Shows which employee created the deviation. |
|
Comment |
Shows the comment on the deviation. |
|
Shipment no. |
Shows the number of the shipment on which the deviation is registered. |
|
Notified |
Shows if and when the deviation was notified to the recipient. For more information about notification subscriptions, see Notifications, overview, Sending notifications automatically and Notification subscriptions (window). |
|
Show on map |
If the deviation was registered in connection with a proof of delivery, it is possible to click on the Show on map button to open a map showing where the proof of delivery and the deviation were registered. |
The window’s tabs
General
Use this tab to change for example Deviation type for a registered deviation, or select for example Deviation type and Deviation event when creating a new deviation. If a new deviation is being created, start by selecting Deviation type, then select Deviation event if applicable, and then Deviation reason if applicable.
| Function | Description |
|---|---|
| Deviation type |
The deviation type can be used to categorise the deviations. |
| Deviation event |
Deviation events can be a more detailed specification of what has happened to the goods. |
| Deviation reason |
A reason for a deviation can be an explanation of the deviation. |
| Comment |
Free text field for entering a comment about the deviation. |
| Value |
Here a value can be entered manually for the deviation. For example, the value of the damaged goods. What is entered here is not used by Opter, it is just a note for the user. |
| Paid amount |
Here any amount paid for the deviation can be entered manually. What is entered here is not used by Opter, it is just a note for the user. |
| Resource |
Here it is possible to specify the resource responsible for the deviation. What is entered here is not used by Opter, it is just a note for the user. |
| Completed |
Select the box if the deviation is considered to be closed. What is entered here is not used by Opter, it is just a note for the user. |
Consequences
| Function | Description |
|---|---|
| Measure |
Free text field. Here any actions that are to be or have been carried out can be entered. |
| Evaluation/Effect |
Free text field. Here an evaluation and/or description of the effects of the deviation can be entered. |
Other
This tab displays information about when the deviation was created and who created it, and whether anyone has amended the deviation. Information about the shipment number, sender and recipient is also displayed.
Log
| Function | Description |
|---|---|
| Created |
Date and time when the deviation was created. |
| Created by |
The name of the person who created the deviation. |
| Modified |
If the deviation has been amended, the date and time of the amendment is displayed. |
| Modified by |
If the deviation has been amended, the name of the person who made the amendment is displayed. |
Shipment
| Function | Description |
|---|---|
| Shipment number |
The shipment number. |
| Sender |
The sender of the shipment. |
| Receiver |
The receiver of the shipment. |
Image
If the deviation has images attached, they are listed here. The file name of the image and what type of file it is (e.g. JPG) are shown here. To view the image, click on the file name or the symbol next to the file name. Click again to close the image.
Packages
| Function | Description |
|---|---|
| (Checkbox) |
The checkbox is marked for the packages with which the deviation is registered. If registering a new deviation or changing an existing deviation, mark the checkboxes for the packages for which the deviation is to be registered. |
| Package id |
The package’s number. |
| Goods type |
Goods type of package. |
| Text |
Comment. |
| Weight |
Package weight. |
| Abandoned |
Indicates whether the package is deactivated or not, as follows:
|
