Order log, order reception

Order > Order reception

In the Order log section, the following logs are available for the current order.

This tab displays a log of all notifications sent out for the order, and notifications that have failed to be sent out. For more information about notifications, see Introduction to notifications.

Function	Description
Date	Date and time when the notification was sent. The Sent column shows whether it succeeded or failed.
Receiver	The recipient of the notification. This displays the recipient's email address or SMS phone number.
Type	Shows which message/report has been sent.
Reason	Shows the reason why the notification was sent, such as a change in status or because a deviation was registered on the order.
Subject	If the notification was sent by email, the text of the email’s subject line is displayed here.
Message	The content of the email or SMS is displayed here. Note: For the content of the email or SMS to be displayed here, the Log messages checkbox must be selected. The checkbox is on the Servers tab in the office settings.
Delivery - Earliest	Shows the date and time of the earliest delivery time according to the order.
Delivery - Latest	Shows the date and time of the latest delivery time according to the order.
Delivery - Estimated	Shows the date and time of the estimated delivery time according to the order.
Has attachments	Shows whether or not the notification has attachments. If the notification has attachments, a selected checkbox appears. Attachments to notifications can be package labels and freight bills.
Sent	Shows if the notification has been sent or if it failed. If the notification has been sent, a selected checkbox appears.

Route optimisation log

This tab displays a log of all the order’s shipments that have been routed. For more information on route optimisation, see Route optimisation.

Function	Explanation	Default setting
Time	The date and time at which route optimisation was carried out is displayed here.	–
Estimated pickup time	Manually or automatically calculated pickup time. The Automatic checkbox shows whether this is calculated manually or automatically, see below.	–
Estimated delivery time	Manually or automatically calculated delivery time. The Automatic checkbox shows whether this is calculated manually or automatically, see below.	–
Driver	The driver assigned to the shipment.	–
Vehicle	The vehicle assigned to the shipment.	–
Shipment number	Order number and shipment number. For example, if “61 (1)” is indicated, it means that the order number is 61 and the shipment number is 1, i.e. the first shipment on order number 61.	–
Automatic	The checkbox is selected if route optimisation has taken place automatically. The checkbox is deselected if route optimisation has been carried out manually. You cannot change this checkbox, this is done by Opter.