User accounts for the customer web

Last updated: 29 July 2026

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You need to create login credentials for customers to allow them to log in and place orders via the customer web. The login details are created for individual References.

If the user enters the wrong password five times when logging in to the web portal, they will have to wait 15 minutes before the next attempt. If a user has forgotten their password, they can reset it themselves by clicking on the link on the login page.

Create user accounts

  1. Click on Register > Customers.

  2. Find the customer where the person you want to give login details to works.

  3. Click on Reference in the menu. The Reference window opens.

  4. Enter Name and Email address for the employee. The email address will be the person’s username for logging into the customer web.

  5. Enter your password in the field Enter new password.

    • The password must be at least eight characters long and must contain at least one number, at least one uppercase letter, at least one lowercase letter and at least one special character.

    • The password is case-sensitive; in other words, Opter distinguishes between upper- and lower-case letters. For example, Opter treats “PASSword&!999” and “Password&!999” as two different passwords.

    • The password is not saved in this field but in the Password field above.

    If there are Reference customers with the same username and password at different customers, they will be allowed to choose which company they belong to when they log in to the customer web. If the password is changed for one of them, it will be changed for all who have the same username.

    If you create a new Reference with the same username as an existing Reference, and do not set a password for the new Reference, the password for the existing Reference will be removed and that user will no longer be able to log in to the customer web. The No user can be found error message is displayed on the customer web login page.

    Check that the Reference has a password in the customer register. If they do, Encrypted password is indicated in the Password field (1). If the field is empty, the Reference has no password.

  6. Select Internet user. It indicates that the Reference can log in to the customer web.

  7. Go to the Internet tab and select what the reference should be able to see and do on the customer web by ticking or unticking the boxes. For more information, see Reference (window).

    The checkboxes you deselect here are exceptions to the setting applied in the internet order settings. For the setting to take effect, it must be selected both here and in the internet order settings. For more information, see Internet order settings (window) and Reference (window).

Changing the customer web password for a user

To change the password for an ordering party, enter the new password in the Enter new password field and copy it. When you save the Reference, the password is encrypted and saved in the Password field. Once you have saved the reference’s details, you will no longer be able to view the password in plain text, so make sure you copy the password before you save it, so that you can give the password to the reference.

If you want customers to be able to change their passwords themselves, display the menu option Settings on the customer web by ticking Change default settings for new orders in the internet order setting or on the reference’s account. For more information, see Internet order settings (window) and Reference (window).

See also