Last updated: 09.11.2022

Valid from: 2022.10.00 and later

Tracking log on Track & Trace

You can choose whether or not to display the tracking log (the Tracking log list) on Track & Trace. If the tracking log is displayed, you can set the columns displayed in it to some extent.

You can also choose whether or not to display the Show map button in the tracking log. Clicking on the Show map button will open a map showing, for example, where the order has been scanned or delivered.

Tip

Clicking on a line in the tracking log will open a new window showing the package IDs. Then it is possible to see which package numbers have been scanned or delivered. Click on the Order created row to see the package IDs that were available when the order was created.

For example, if you click on the Delivered status bar in the tracking log, it might look like this:

The list shows which package IDs have been delivered, when they were delivered (date and time) and the receiver’s signature on the proof of delivery.

View the tracking log and select columns

  1. In Opter, click on Settings > Internet > Internet order settings. Click on the Track & Trace tab.

  2. Select the Show tracking log checkbox under Fields on Track & Trace.

  3. In the Fields on Track & Trace box, select the checkboxes if you want the columns to be displayed in the tracking log:

    • POD column, select the Show POD checkbox.

    • Resource column, select the Show resource checkbox.

    • Map column, select the Show map checkbox.

    The rest of the columns are always displayed in the tracking log.

  4. Choose whether to use encrypted search on Track & Trace. If you select the Encrypted search checkbox (in the Search options box), it will be impossible for an outsider to guess the correct link to an order in Track & Trace.

    Tips!

    The checkbox is usually used for home delivery.

  5. Click on to save all changes.

Columns

Tracking log

FunctionDescription
Status

Shows the status of the order, for example Order created, or Delivered.

Time

Shows the time at which the status was set on the order. The date and time are displayed.

Resource

Shows which resource changed the status of the order, so you can see which resource delivered the order, for example.

If you want the Resource column to be displayed in the tracking log, select the Show resource checkbox in the Fields on Track & Trace box on the Track & Trace tab in the internet order settings.

Packages

Shows the number of packages out of the total number of packages that have been scanned or delivered, for example.

For example, if the Packages column on the Delivered status bar indicates “2/3”, it means that two packages out of three have been delivered.

POD

Show the receiver’s signature on the proof of delivery.

If you want the POD column to be displayed in the tracking log, select the Show POD checkbox in the Fields on Track & Trace box on the Track & Trace tab in the internet order settings.

Photo from delivery

Shows a delivery photo if available. The photo can be enlarged by clicking on it.

POD name

Shows the name of the receiver on the proof of delivery.

CommentShows any comments on the proof of delivery.
RemarkShows any remarks on the proof of delivery.
Map

When the order has been scanned or delivered, the Show map button is displayed in the Map column. Clicking on the Show map button will open a map showing, for example, where the order has been scanned or delivered.

If you want the Map column to be displayed in the tracking log, select the Show map checkbox in the Fields on Track & Trace box on the Track & Trace tab in the internet order settings.

See also