Home delivery, overview

In this Price item

Home delivery is essentially normal distribution, but the receiver is a person instead of a company. This places higher demands on precise timing and tracking, which means that certain settings are required that are not normally configured when delivering to companies. However, there is nothing to prevent the same information from being sent out for deliveries to companies. Another difference is that communication is with the receiver and not the person paying for the transport, and it is possible to give the receiver the option to choose the delivery date and time slot, for example, via Track & Trace.

Two main tasks need to be carried out for home delivery:

This is how it works

The settings for communication with the recipient are made in four different places.

Home delivery settings

Settings for estimated delivery times and what the recipient can do on Track & Trace. For more information, see Home delivery settings (window).

PTV calculates an exact arrival time for each pick-up and delivery. You can add margins to the estimated time of arrival so that, for example, you can send a notification to the recipient that "we will deliver the parcel to you between 17:00 and 17:30" instead of writing an exact time ("17:12"). This is done at Arrival time in the home delivery settings.

Other settings in the home delivery settings apply to what the recipient can do on Track & Trace.

Internet order settings

Settings for what the recipient can see on Track & Trace on the tab Track&Trace.

Services

Home delivery configurations are linked to a service. It allows for different service levels, e.g. a standard service with delivery within a certain time window, and a premium service with delivery within a tighter time window, by having different settings for the rounding of the arrival time. Route optimisation takes into account the different services when calculating the route sequence. The times shown under Receiver in order reception are the time interval in which the delivery should be scheduled.

Click on Economy > Price lists > Services, select a service in the list, go to the Dispatch tab and select a home delivery configuration for the service from the Home delivery settings drop-down list.

Messages

Six messages must be configured for the notifications (three each for email and SMS). However, they may have all or part of the same content:

Advance notification estimated time (email)/Advance notification estimated time (SMS)
Advance notification change date (email)/Advance notification change date (SMS)
Advance notification delivery slot (email)/Advance notification time slot (SMS)

The messages are sent to the receiver and not to the paying customer registered in Opter. Recipients' contact details are stored in a temporary register and automatically deleted after a certain period of time.

Logging

The settings changed by the recipient via Track & Trace are recorded in the order log:

Allow delivery if the receiver is not at home.
Do not allow delivery if the receiver is not at home.
Change of entry code.
Choice of delivery date.
Change of delivery date.

Columns in dispatch

To view information about the home deliveries in dispatch, you can display the Allow delivery if not home and Message - ready for home delivery columns.

Allow delivery if not home shows whether the recipient has selected that option on Track & Trace, provided you have made the selection available with the corresponding checkbox (see above).

Message - ready for home delivery can display different types of information depending on the home delivery settings you have made, and the choices the recipient has made on Track & Trace.

Deadline for making a choice has passed	The receiver has selected a date	Message - ready for home delivery in dispatch shows
–	–	Yes
Yes/No	No	No (date not selected)
Yes/No	Yes	Yes
No	No	No (date not selected)
No	Yes	Yes(can be changed)
Yes	Yes	Yes
No	Yes/No	Yes(can be changed)
Yes	Yes/No	Yes