Last updated: 24.03.2020

Valid from: 2018.12.00 and later

Home delivery

Home delivery is essentially normal distribution, but the receiver is a person instead of a company. This places higher demands on precise timing and tracking, which means that certain settings are required that are not normally configured when delivering to companies. However, there is nothing to prevent the same information from being sent out for deliveries to companies. Another difference is that communication is with the receiver and not the person paying for the transport, and it is possible to give the receiver the option to choose the delivery date and time slot, for example, via Track & Trace.

Two main tasks need to be carried out for home delivery:

This is how it works

The settings for the notifications and route optimisation are defined in four different places:

Logging

The settings that the receiver can change via Track & Trace are registered in the order log:

  • Allow delivery if the receiver is not at home.
  • Do not allow delivery if the receiver is not at home.
  • Change of entry code.
  • Choice of delivery date.
  • Change of delivery date.

Columns in dispatch

To view information about the home deliveries in dispatch, you can display the Allow delivery if not home and Message - ready for home delivery columns.

  • Allow delivery if not home shows whether the receiver has selected that option on the tracking web, if you have made the choice available with the corresponding checkbox (see above).
  • Message - ready for home delivery can display different types of information depending on the home delivery settings you have applied, and the choices the receiver has made on the tracking website.

    Date change mandatoryAllowed to change dateDeadline for making a choice has passedThe receiver has selected a date Message - ready for home delivery in dispatch shows
     

    Yes

    Yes/NoNo No (date not selected)
    Yes/NoYes Yes
    NoNo No (date not selected)
    NoYes Yes(can be changed)
    YesYes Yes
    NoYes/No Yes(can be changed)
    YesYes/No Yes