Last updated: 24.03.2020
Applies from: 2018.12.00 and later
Home delivery
Home delivery is essentially normal distribution, but the receiver is a person instead of a company. This places higher demands on precise timing and tracking, which means that certain settings are required that are not normally configured when delivering to companies. However, there is nothing to prevent the same information from being sent out for deliveries to companies. Another difference is that communication is with the receiver and not the person paying for the transport, and it is possible to give the receiver the option to choose the delivery date and time slot, for example, via Track & Trace.
Two main tasks need to be carried out for home delivery:
This is how it works
The settings for the notifications and route optimisation are defined in four different places:
Home delivery settingsEstimated delivery time and dispatch settings.
Internet order settingsNotifications and Track & Trace settings on the Track & Trace tab. The internet order settings that apply to the order are determined by the setting on the Internet tab in the customer settings for the customer shown on the order.
ServicesThe home delivery settings are linked to a service. Different services may be linked to different home delivery settings, or several services may be linked to the same set of home delivery settings. This makes it possible to have different levels of service e.g. a standard service with delivery within a certain time window, and a premium service with delivery within a narrower time window. Route optimisation takes into account the different services when calculating the route sequence. The times shown under Receiver in order reception are the time interval in which the delivery should be scheduled.
Click on Economy > Price lists > Services, select a service in the list, go to the Dispatch tab and select a home delivery configuration for the service from the Home delivery settings drop-down list.
MessagesSix messages must be configured for the notifications (three each for email and SMS). However, they may have all or part of the same content:
- Advance notification estimated time (email)/Advance notification estimated time (SMS)
- Advance notification change date (email)/Advance notification change date (SMS)
- Advance notification delivery slot (email)/Advance notification time slot (SMS)
The messages are sent to the receiver and not to the paying customer registered in Opter. The receivers’ contact details are stored in a temporary registry and are automatically deleted after a certain period of time.
Logging
The settings that the receiver can change via Track & Trace are registered in the order log:
- Allow delivery if the receiver is not at home.
- Do not allow delivery if the receiver is not at home.
- Change of entry code.
- Choice of delivery date.
- Change of delivery date.
Columns in dispatch
To view information about the home deliveries in the traffic management, you can view the columns Allow delivery if not home and Message - ready for home delivery.
- Allow delivery if not home shows whether the receiver has selected that option on the tracking web, if you have made the choice available with the corresponding checkbox (see above).
Message - ready for home delivery can display different types of information depending on the home delivery settings you have applied, and the choices the receiver has made on the tracking website.
