Last updated: 2025-12-05

Order reception

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In order reception, it is only possible to work on one order at a time, but multiple orders can be searched for and displayed in a list.

The actual order page with all the information about the order is on the right. The Order number is shown at the top in bold (1). The information displayed about the order can be freely customised and several views can be saved and switched between (2). Open the order settings with .

Default views for different screen sizes are included in the installation, and a custom view is often created during start-up. For more information on how to set up order reception, see Organising the groups in Order reception.

If an order is edited, it will be closed automatically when it has been saved. You can open it again from the list under the search results on the left (3).

At the bottom left, there is a list of orders created on the web portals, which need to be authorised (4). The list can be filtered by region. Click on Internet orders in the Start menu to display a list of orders to be authorised (5).

On the left is the search function (6) and the search results (7)

Order search

To search for an order, first select what you want to search for from the drop-down list, and then further specify the search with the options displayed. The search criteria displayed depend on what is selected in the drop-down list.

Quick search

The search option Automatic allows you to search the following fields without having to select one category at a time The quick search applies to orders with order dates in the last three months:

  • Order number

  • invoice number, with invoice dates in the last three months

  • consignment note number, at least six digits

  • parcel number, at least six digits

  • sender reference, not case sensitive

  • recipient reference, not case sensitive

  • extra ID 1-5, not case sensitive.

If you do not enter any search string at all and just click on Search, the 50 most recent dispatch orders that have not been unloaded will be displayed. If the search does not return an exact match for the above fields, orders will be displayed where the search string matches the customer code.

Example:

  • "4043" gives a match for the Order number, invoice number, additional IDs and references. Not consignment note numbers and parcel numbers as they must be at least six digits.

  • "404312" gives a hit on all fields. If there is no exact match, but you have a customer code starting with "404312", that customer's orders will be displayed with order dates in the last three months.

  • "daniel" returns hits for "Daniel" and "DANIEL" but not "Daniel Fransson" because the search string must match the value in the fields exactly.

  • " " shows the last 50 orders.

You can use Automatic to retrieve current orders from customers by searching the first part of the customer code. It works regardless of whether the customer codes consist of numbers or letters. However, if the search matches any other of the fields exactly, that order will be displayed instead. For example, "opt" shows the latest orders with the customer code "Opter".

Warning if an order is open in several sessions at the same time

A yellow warning appears in the top right corner an order is opened that is already open in another session, or if someone else opens an order that you have open. When the order is saved and closed in the second session, the warning will turn red and you can choose to update the order with those changes by clicking on Refresh. If you want to save your own changes instead, save the order as usual and the changes made by the other person will be overwritten.

See also