Last updated: 16.01.2023

Applies from: 2020.11.00 and later

Setting up notifications on the customer web

If the system administrator has activated the function, it is possible to set the notifications to be sent out when an order is placed on the customer web. In that case, this is done under Notifications on the order form.

  1. Click on Order in the sidebar and fill in the order form as usual.

  2. Under Notifications, select the events and status changes for which notifications are to be sent out. To add more notifications, click on the plus sign on the right. For more information about the different selections, see Notification subscriptions, window.

    1. Select which events in the selected category will generate a notification.

    2. Choose who to send the notification to. If Manual is selected, it has to be specified in the Email/phone number field where the notification should be sent. For all other options, the receiver who gets the notification is automatically taken from the system.

    3. Freight bills and package labels can only be attached to email notifications. If SMSis selected as the method, no files are attached.

    4. Click on the plus sign to add notifications for more categories or other notification receivers.

  3. Click on Save to preview the order, and then on Save again if everything looks OK.

See also