Sending an SMS with a link to Track & Trace

To make it easier for the receiver to sign the proof of delivery on their own device, an SMS with a link to Track & Trace can be sent to them when the status is changed to Picked up and Delivered. Proceed as follows:

In the Todo list, give a long-press on the shipment, select the status and then Send SMS for signature. If the order is open in the detail view, tap > select the status > Send SMS for signature.
Enter the receiver’s mobile number and tap Send. The telephone’s SMS function is opened with the receiver’s number already filled in and a link to Track & Trace as the message text. Send the message as usual.
Ask the receiver to press the link and sign the proof of delivery on their device.

When the proof of delivery has been signed in Track & Trace, the shipment does not disappear from the Todo list. This is so that the route sequence is not changed if the proof of delivery is signed in advance. Once the goods have been delivered to the receiver, the shipment can be removed from the list by registering a proof of delivery for the shipment as usual.

Tip

If you only change the status of shipments by scanning, but still want to send a link, you can go into the shipment and manually change the status to the one set when scanning. The Send SMS for signature option will be then displayed.