Welcome to the Opter Online Help

The table of contents has two tabs. “Contents” is traditionally arranged by subject area and contains descriptions and instructions. “Menus and windows” follows the menu structure in Opter and contain descriptions of menu options and checkboxes. The material is updated and expanded regularly.

Icons and buttons:

Instructions.
Reference documentation (descriptions of settings and options).
Delete the colour marking of the keywords if the article has been searched for and found.
Maximise/minimise all collapsible text in the article.

Page header:

Last updated: When the article was last updated. This is usually done when features are added or changed. An old date does not mean that the information is out of date, but just that no changes have been made to the feature since that date.
Applies from:This feature was last updated in this version. The main functionality is also available in older versions in most cases, but some details may differ if you have an older version.

Warning

Means that the system may provide incorrect information, or that its operation may be affected, if the instructions are not followed.

Note:

A reminder to pay attention to something. For example, if certain combinations of settings produce unexpected results, or if a particular setting has no effect under certain conditions.

Tip

A tip on how to perform certain procedures, or how to use a function. For example:

“You can have instructions open under ‘Contents’ in the Help, while having the reference article about the current window open under ‘Menus and windows’, so it is easy to switch between them.”

Email and telephone support

If you cannot find the answer to your question in the Help, you are welcome to contact us. You can either send an email with a description of your problem or question to or call us on 08 545 292 10 (or +46 8 545 292 10 from outside Sweden). Regardless of how you submit your issue, it is placed in the same queue. The issues in the queue are processed in their order of arrival.

Support is open on weekdays between 8 am and 5 pm and closed for lunch between 12 noon and 1 pm.

Submitting issues by email

Please submit your case by email with a description of when the problem occurred, and pictures showing the problem. This helps us quickly understand what you need and therefore makes it easier to help you.

Submitting issues by telephone

You are welcome to call us if you prefer that to sending an email. If lots of people are calling, your call is put in a queue. You can also choose to leave your telephone number and get a callback.

Remote support

To help you remotely when solving problems, we use TeamViewer. By clicking on Remote support, this starts TeamViewer and allows us to view and control your computer. More information is available on the TeamViewer website.